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Customer satisfaction survey

In order to ensure the quality and high standard of our certification/approval processes, the issuance of national technical assessments, and the conduct of testing, as well as to enhance our mutual cooperation, we kindly ask you to complete the survey. Your assessment and comments will be used to improve the management system operating at the Institute and to meet your requirements and expectations to an even greater extent.

    The survey concerns cooperation with:
    Availability and comprehensibility of information about procedures and the scope of issuing National Technical Assessments by the Technical Assessment Department:
    Availability and comprehensibility of information about procedures and the scope of certification / approval by the Certification Body:
    Availability and comprehensibility of information about tests offered by the Laboratories Team:
    Timeliness of completing the process of issuing a National Technical Assessment in the Technical Assessment Department (resulting from the provisions of the process agreement):
    Timeliness of completing the certification / approval process in the Certification Body (resulting from the provisions of the process agreement):
    Timeliness of completing the testing process in the Laboratories Team (resulting from the offer or the process agreement):
    Quality of the received National Technical Assessments (in terms of content and visual presentation):
    Quality (including substantive correctness) of the received certificates / approvals (in terms of content and visual presentation):
    Quality (including substantive correctness) of the received test reports (in terms of content and visual presentation):
    Cooperation (including service professionalism and communication) with the Technical Assessment Department staff:
    Cooperation (including service professionalism and communication) with the Certification Body staff:
    Cooperation (including service professionalism and communication) with the Laboratories Team staff:
    Source of information about the offer:
    Process number:
    Name of the company completing the survey:
    Contact person details (phone number or email):
    Additional comments: